Do you charge tax?
Yes. We collect New York State sales tax.
How far in advance will you deliver my rental?
We schedule inflatable deliveries between 7 AM – 12 noon the day of your event and take them down from 6 PM – dusk. Note some rentals are 3 or 4 hour rentals. We will do our best to work around your needs within reason.
Tents, tables, chairs are typically delivered 1-3 days in advance. All change requests must be made with our office before rental. You may also sign up for delivery notifications to keep you updated on the status of your delivery.
Can I pick up a rental at your store or showroom?
Yes. Most items can be picked up at our warehouse located at 2575 route 55 in Poughquag. We suggest you make a reservation but we will do our best to accommodate you. Most of our inflatables are not available for pickup. Bouncers weigh between 250 – 600 pounds each and can be quite difficult to maneuver, and besides, do you really need something else to do for your party?
When/how will I be notified of my delivery?
Delivery schedules are generally finalized 5-7 days prior to your event. We may notify you via email, phone call, or a text to your mobile number provided in a webform or given to an event planner. As a default all customers will recieve their delivery window via text message.
By prodiving us you mobile number you will consent to receiving delivery updates via text. You can opt out at any time by replying "STOP"
Alternatively you can log into your account on our website " MY EVENTS"
When do I need to reserve party rental supplies and equipment?
Please call early for best availability of all of our party rental equipment. We can’t stress this enough. While we are often able to accomodate last minute orders most of our clients reserve larger events 6 months to a year in advance.
Do you offer a discount for Military? Firefighter? Police?
Yes. We offer an additional 5% discount on inflatable and tent rentals to active military personnel, firefighters, and police officers. It is our small way of saying, ‘Thank You’ to our community’s heroes.
Can I reserve my date and item online?
Yes, you can create a quote online buy selecting "SHOP" on our website. Once you enter all of your details the system will notify us of your request.We will confirm availability and either call you or request a signature and deposit to confirm your reservations. Depending on the tume you submit the order we will contact you same day or next day.
Do you setup the tables and chairs?
Table and chair rentals are a driveway delivery only. If you rent a tent we will gladly stack the tables and chairs under the tent at no additional cost. Tables and chairs must be folded and returned to the driveway or tent at the conclusion of your party. Table and chair setup/ breakdown is available for a fee of $1 per item per service if arranged in advance. If our team arrives on the scheduled pickup date and needs to perform this service an additional charge of .25 cents per item will be added to the $1 charge. Call for details.
Is delivery and set up included in the rental price?
No. While set up and break down is included in the price of most tents, there are circumstances where an additional labor charge is added. We do not set up or break down tables and chairs unless the customer has paid for that service. Delivery fees are calculated based on zip code, size of order and number of trucks needed to deliver. Delivery fees are not subject to any discounts. Deliveries are to ground floor only. i.e. garage, driveway or tent. We do not make inside deliveries other than public venues or businesses at an additional charge. Minimum rental order for local delivery (Poughquag, Hopewell Junction, Lagrangeville, etc.) is $250 with larger minimums required for areas outside of our local area. This means that your rental order (not including delivery, labor, damage waiver, tax or sales items) must exceed $250 to qualify for delivery. We do not deliver any orders under $250. Orders under $250 can be picked up from our Poughquag warehouse.
Do you have insurance?
Yes, we are a fully insured company. We can provide proof of insurance as well as an additional insured certificate. Additional insured certificates may have an administrative fee. Orders picked up over the counter by a customer are not eligible for additional insured certificates for somewhere you are bring our equipment to. For example: If you require an additional insured certificate for your venue we must deliver and setup the equipment to that venue.
Do you charge a fee for using a credit card?
The prices listed on our website , quote and invoices are all cash prices. If you would like to pay any portion of your payment via credit card a 3% convience charge will be added to your payment and will be listed as a credit card fee. We are working with this vendor to change the wording to read convience charge but please note this charge is not a credit card fee but a convience charge. All payments made in person or online via cash, check, or EFT will not occur a convience charge.