![Customer Responsibilities - Will Calls](https://tapgoods-prod.imgix.net/pictures/images/000/339/779/original/IMG_1889.jpg?auto=format&ixlib=react-9.5.4&h=960&w=1024)
Customer Responsibilities - Will Calls
Not sure what you can do to ensure an easy will call pick up? Check out our will call customer responsibilities below:
![Must be 18+ with a Valid Photo ID & Major Credit Card](https://tapgoods-prod.imgix.net/pictures/images/000/339/780/original/id_cc.jpg?auto=format&ixlib=react-9.5.4&h=300&w=300)
Must be 18+ with a Valid Photo ID & Major Credit Card
It's time to pick up your order, we can't wait to finally meet you! To pick up your order you must be 18 or older with a valid photo ID and a major credit card (debit cards will NOT be accepted).
![Be Prepared to Load Your Own Vehicle](https://tapgoods-prod.imgix.net/pictures/images/000/339/781/original/trunk.jpg?auto=format&ixlib=react-9.5.4&h=300&w=300)
Be Prepared to Load Your Own Vehicle
Please be advised that our employees are not authorized to load/unload your vehicle so bring your muscles or bring a friend to help load your order into your vehicle.
![Understand How to Operate Your Rentals](https://tapgoods-prod.imgix.net/pictures/images/000/339/782/original/study.jpg?auto=format&ixlib=react-9.5.4&h=300&w=300)
Understand How to Operate Your Rentals
All we want are safe, happy customers and maybe a unicorn. Do some research before renting any equipment. It is your responsibility to know how to safely use your rental equipment.
![Call Us ASAP If There Are Any Issues](https://tapgoods-prod.imgix.net/pictures/images/000/339/783/original/call_us.jpg?auto=format&ixlib=react-9.5.4&h=300&w=300)
Call Us ASAP If There Are Any Issues
We love talking to our friends! If you experience any problems with your equipment call us immediately; we are here to help! No Refunds will be given after the rental use period. We are available 24/7 at 845-226-2447 (After hours calls press 0) and follow the prompts.