Customer Responsibilities - Delivery
Not sure what you can do to ensure an easy delivery or setup? Check out our delivery customer responsibilities below:
Make Sure Someone (Over 18) Is On Site
Make sure there is someone 18 or older onsite to accept delivery. Our guys get lonely on the road and love making new friends. If no one is available to accept delivery please call our offices asap at 845-226-2447.
Put Your Dog(s) Away
While our crew would love to spend hours playing fetch with your pooch they do have other happy customers to get to. We ask that you please keep your dog(s) inside or on a leash while we are delivering your order.
Make Sure Set Up Location is Accessible
Please make sure that the set up location for your event is easily accessible. Our crew is pretty strong but some delivery items are quite heavy to move a long distance and unfortunately The Rock still hasn't gotten back to us about our job offer.
Understand How to Operate Your Rentals
All we want are safe, happy customers and maybe a unicorn. Do some research before renting any equipment. It is your responsibility to know how to safely use your rental equipment.
Paying Your Balance in Cash? Have it Ready!
If you are paying your final balance in cash upon delivery please have your payment ready when our crew arrives. They're really nice guys but they are not allowed to unload the truck without collecting your payment first; otherwise they have to walk around the warehouse in a dunce cap for the rest of the day; it's a whole thing.
Call Us ASAP If There Are Any Issues
We love talking to our friends! If you experience any problems with your equipment call us immediately; we are here to help! No Refunds will be given after the rental use period. We are available 24/7 at 845-226-2447 (After hours calls press 0) and follow the prompts.